Refund Policy
At Ovitas Ayurveda, we strive to provide high-quality Ayurvedic products and exceptional customer service. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds:
- Refunds are available for unused and unopened products within 3 days of the delivery date.
- To be eligible for a refund, the item must be in its original packaging and in the same condition as when you received it.
- Products that have been opened or used are not eligible for a refund, except in cases where the product is defective or damaged upon arrival.
2. Refund Process:
- To request a refund, please contact our customer service team at +918287089990 or ovitasayurveda@gmail.com to initiate the process.
- We may require proof of purchase, such as your order number or receipt, to verify your eligibility for a refund.
- Once your refund request is approved, we will process the refund to your original method of payment within 5 business days.
3. Refund Amount:
- The refund amount will be equal to the purchase price of the returned item(s), excluding any shipping fees or additional charges.
- Refunds will be issued in the same currency and payment method used for the original transaction.
4. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us immediately upon receipt for assistance.
- Depending on the circumstances, we may offer a replacement product, issue a refund, or provide store credit as compensation.
5. Non-Refundable Items:
- Certain items may not be eligible for refunds for health and safety reasons, including opened or used Ayurvedic medicines, perishable items, and items not in their original condition.
6. Customer Satisfaction Guarantee:
- Your satisfaction is important to us. If you have any questions or concerns about our products or your refund, please don't hesitate to reach out to our customer service team for assistance.
7. Contact Information:
- For inquiries regarding refunds or to initiate a refund request, please contact our customer service team at +918287089990 or ovitasayurveda@gmail.com